The shipping time varies, depending on product (please see the individual descriptions).
We aim to ship in stock products within three working days, personalised items within five working days.
Made to order products or alternated items (eg altered curtains) are shipped within 10 working days, although it can be extended during busy periods.
We ship worldwide, so please contact us for shipping costs to country other than UK.
Standard shipping costs to UK mainland are £1.99 for cushion covers, £4.99 for larger items or £6.99 for shipping glass blocks by UPS.
Returns, refunds and exchanges
Our standard return policy for anything you buy from us is 14 days. This applies to all items, except in case of sale items and made to order products. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.
You have 14 days from the date you receive your order to let us know that you wish to return it, and another 14 days to return it to our registered address. The item(s) need to be unused and in original packaging.
A refund will be made within five working days from received a return, into original way of payment.
Made to order products, including altered curtains, and personalised items cannot be returned.
It does not affect your statutory rights.
If you wish to return a non faulty order, you will be eligible for paying the return postage.
If you wish to return a faulty order, please ask for our advice what is the best method for returning it as we will only reimburse you for the cheapest rate available.